Last updated: July 2026
30-Day Return Policy
We want you to be completely satisfied with your purchase.
If you are not happy with your order, you may request a return within 30 days of receiving your item.
Eligibility for Returns
To qualify for a return, the item must:
- Be unused or only lightly inspected
- Be in its original condition
- Include all original packaging and accessories
- Not show signs of misuse or damage caused by the customer
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
The following items cannot be returned:
- Custom or made-to-order products
- Clearance or final sale items
- Gift cards
- Products damaged through improper use
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
We will arrange a replacement, repair, or full refund at no additional cost.
How to Request a Return
To start a return, please contact our customer support with:
- Your order number
- Your name
- A brief description of the issue (if applicable)
- Photos of the item if it is damaged
Phone: +44 121 794 3525
Email: support@wholgarden.com
Return Shipping
If the return is due to our error (wrong item, damaged, or defective product), we will cover the return shipping costs.
For change-of-mind returns, the customer is responsible for return shipping costs unless otherwise stated.
Refund Process
Once your returned item has been received and inspected, we will notify you of the outcome.
If approved, your refund will be issued to your original payment method within 5–10 business days.
Processing times may vary depending on your payment provider.
Exchanges
We are happy to replace items that arrive damaged or defective.
If you wish to exchange an item for a different product, please contact our customer support for assistance.
Order Cancellation
Orders may be cancelled before they have been dispatched.
If your order has already been shipped, it must be returned following our standard return procedure.
Contact Information
Customer Support
Phone: +44 121 794 3525
Address: Birmingham B11 2BF, United Kingdom
Email: support@wholgarden.com